IntroductionAxiom’s TECH SUPPORT Portal has three main role definitions: Admin, Agent and Client. This guide will cover how a Client interacts with the TECH SUPPORT

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New User RegistrationYou can self-register by clicking "Register" in the center ICON BAR or by clicking "Login" and "Create Account" in the ensuing drop-down

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Registration, continuedFill in the required fields click "Register" to receive an email confirmation of your new account creation. You will then be able to log in to create

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Your DashboardFrom your dashboard you will have access to all of your tickets, open and closed.You will also see notifications of new open tickets and new ticket

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Opening a TicketOpening a ticket allows you to share information on any issue(s) you may be experiencing with your product.You can submit a new ticket from the home screen after

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Submitting a TicketTicket creation is quick and simple. Click "Submit Ticket" on the HOME PAGE, enter the information requested in the SUBJECT and MESSAGE fields to help

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Accessing Your TicketsAside from clicking the "VIEW TICKETS" link in the email you receive after successfully submitting a ticket, you can access your tickets by clicking the

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Your TicketsThe TICKETS page will give you access to all open and closed tickets, and give you "at a glance" information about the last activity (communication) in each

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Your Open TicketsThis screen gives you quick access to the status, last activity, and last respondent, as well as ticket ID.

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NotificationsAll ticket communications will trigger an email notification to be sent to you and the agent. For example, if you leave a comment, your assigned agent will receive a

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